I am an American who has been living on and off in thr Philippines for many years now.
I have encountered endless frustrations in dealing with the typical Filipino business lack of accommodations.
I have never sent a Balikbayan box before. My wife did have experience with this and recommended Forex.
I was blown away. They came out to my condo exactly at the prearranged time, on a Sunday morning. My wife recognized the pick up agent from previous dealings in Hayward.
I watched this guy, Lido, Easily wrestle the over 200 pound box down the stairs.
The boxes are free and there are two sizes.
Forex is not the cheapest, but from what I have been told they are the most reliable. The wife has never experienced and problems. You can track your box online.
I will report back in about a month and tell about the delivery.